Key Responsibilities:
Implement platform applications and features that transform and optimize the way support teams operate in their day-to-day lives.
Develop and implement new ServiceNow Integrations with 3rd party apps for data sync and automation.
Develop flows and scripts to personalize existing ServiceNow applications to improve business processes and remove manual intervention from support teams.
Constantly think about innovating and improving team's way of working, setting up best practices, bringing up innovative and out of the box solutions.
Take complete ownership of the projects assigned until delivery and provide support, if needed, post deployment.
Solving complex problems in a highly energetic and agile environment.
Having a strong focus on code quality, reusability and scalability of the implemented solution.
Lead and participate in design/architectural, technical reviews and UAT demos for the various projects undertaken.
Create design/technical documentations for new components/integrations built.
Good verbal and written
communication
.
Min 2 years of experience into
People Management
.
Good understanding of ServiceNow Development Platform including (but not limited to)
ITSM, ITOM, ITAM, HRSD, Employee Lifecycle/HR
.
Understanding on ServiceNow
Client-side and Server-side scripting, REST APIs, Flow Designers, MID Servers
,
Service Portal
Good understanding of programming languages
HTML, JavaScript, SQL
,
Angular JS
,
Python
or expertise in any other programming language
SQL Server
or other database technology experience
Convincing
problem solving and analytical skills
with the ability to handle and address complexity under pressure
Detailed oriented nature
to seek and understand all the details of the problem before beginning to solve it.
Ability to
drive your projects
from inception to completion and overcome challenges along the way.