Requirements
Excellent verbal, written and interpersonal skills
Knowledge of .NET setting
Experience in SQL
Familiarity with architecture styles/APIs (REST, RPC)
Understanding of Agile methodologies
Excellent troubleshooting and communication skills
Attention to detail
Proactively takes ownership of tasks
Quick learner and a good team player with a positive attitude towards work
Responsibilities
Proactively monitor alerts and system performance for issues.
Create or maintain operational runbooks.
Ensure activities in the shift are completed within SLA
Ensure proper takeover and handover of activities across shifts
Articulates and drives discussions within the shift for problems and possible solution