This role is for one of the Weekday's clients
Salary range: Rs ****** - Rs ****** (ie INR 5-7 LPA)
Min Experience: 2 years
Location: Bengaluru
JobType: full-time
We are looking for a proactive and customer-focused
Customer Relations Manager
to manage online and offline customer interactions, drive sales, and ensure a superior buying experience. The ideal candidate will have solid communication skills, a passion for customer service, and the ability to build lasting relationships while achieving sales goals.
Key Responsibilities
Communicate effectively with customers via
chat, calls, and email
, providing detailed product information and support throughout the sales process.
Influence and sell
jewelry products by understanding customer needs and recommending suitable options.
Address customer queries promptly




and ensure timely responses for a seamless experience.
Follow up
with potential and existing customers to nurture relationships and encourage repeat purchases.
Support customer retention by offering personalized assistance and building trust.
Coordinate with
interdepartmental teams
to ensure smooth order processing and delivery.
Work efficiently on
ERP systems, Magento, and CRM platforms
to manage customer interactions and sales activities.
Skills
Online Sales | Inbound Sales | Outbound Sales | Customer Communication | Relationship Management | E-commerce Operations

📌 Customer Relations Manager (Bengaluru)
🏢 Weekday AI
📍 Bengaluru