This role is for one of Weekday's clients
Min Experience: 10 years
Location: Hyderabad, Bangalore, Pune
JobType: full-time
We are looking for an experienced
ServiceNow Architect / Consultant
with deep expertise in
ServiceNow HR Service Delivery (HRSD)
and
IT Service Management (ITSM)
. The ideal candidate will have extensive hands-on experience in ServiceNow implementation, customization, and integration, with a strong background in developing scalable, automated solutions that align with enterprise goals.
This role involves end-to-end ownership of ServiceNow projects — from architecture design and configuration to workflow automation and system integration. You will work closely with business stakeholders, process owners, and development teams to deliver secure, efficient, and user-friendly ServiceNow environments.
Key Responsibilities
Implementation & Customization:
Lead the implementation and configuration of
ServiceNow HRSD
and
ITSM
modules, including Incident, Change, Problem, Knowledge, Case, and Employee Center. Build and optimize flows and integrations to meet business requirements.
Solution Design:
Architect and design scalable ServiceNow solutions and custom scoped applications to support enterprise HR and IT operations, ensuring adherence to best practices and governance standards.
Development & Scripting:
Develop custom workflows, UI policies, client/server scripts, and business rules using
GlideRecord
,
GlideSystem
, and
ServiceNow scripting APIs
.
Integration Management:
Design and build integrations between ServiceNow and third-party systems using REST/SOAP APIs, Integration Hub, and other middleware tools.
Project Leadership:
Lead cross-functional ServiceNow projects from inception to delivery, ensuring adherence to timelines, quality, and performance standards.



Mentor junior developers and guide offshore teams on ServiceNow best practices.
Process Optimization:
Evaluate existing business processes and identify automation opportunities using Flow Designer, Workflow Editor, and Service Catalog. Ensure consistent user experience across modules.
Collaboration & Stakeholder Management:
Work closely with HR, IT, and business leaders to translate business goals into technical requirements. Conduct workshops, requirement sessions, and technical reviews.
Agile Methodology:
Participate in Agile ceremonies, sprint planning, and backlog prioritization to deliver continuous improvement in ServiceNow capabilities.
Compliance & Documentation:
Maintain detailed documentation of configurations, integrations, and changes. Ensure compliance with data security, audit, and governance standards.
Required Skills and Experience
Experience:
10+ years of overall IT experience, with at least
7+ years
of solid hands-on experience in
ServiceNow development, customization, and administration
.
Modules:
Expertise in
HRSD
and
ITSM
, with proven success in delivering scoped applications and enterprise integrations.
Technical Skills:
Proficiency in JavaScript, GlideRecord, GlideSystem, Flow Designer, and REST/SOAP API integrations.
Certifications:
ServiceNow Certified System Administrator (CSA)
– Mandatory
Certified Implementation Specialist (CIS)
– HRSD or ITSM preferred
Additional certifications such as
CAD (Application Developer)
are advantageous.
Soft Skills:
Strong analytical, communication, and problem-solving skills. Proven ability to manage client interactions, lead teams, and deliver results in fast-paced environments.
Methodology:
Experience with Agile / Scrum development frameworks and modern CI/CD practices for ServiceNow.

📌 Servicenow Architect (Maharashtra)
🏢 Weekday AI
📍 Maharashtra