Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Cloud Infrastructure
Valuable to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting processes. Collaboration with external vendors and internal service management teams is a key part of the daily routine to analyze and resolve issues efficiently, ensuring minimal disruption to business activities.

Roles & Responsibilities:





- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in monitoring system performance and proactively identify potential issues.
- Support junior team members by sharing knowledge and providing guidance.

Professional & Technical Skills:

- Must To Have Skills: Proficiency in Cloud Infrastructure.
- Experience with cloud service management and incident resolution processes.
- Strong understanding of system monitoring and operational stability techniques.
- Ability to create and manage Requests for Change and update technical documentation.
- Effective collaboration skills to work with vendors and internal teams for issue resolution.

Additional Information:

- The candidate should have minimum 2 years of experience in Cloud Infrastructure.

- This position is based at our BDC7A - SEZ office.

- A 15 years full time education is required.

15 years full time education

📌 Technology Support Engineer (India)
🏢 Accenture
📍 India