- The Support Engineer will be responsible for providing, documenting solutions and root cause analysis for medium complexity customer issues, using a customer-centered approach.
- Support engineer is responsible for the smooth operation of Cloud-hosted solutions and will provide or execute resolutions to any incidents reported by the customer or received through internal monitoring.
- This role is also responsible to restore normal operations to Dexciss-hosted clients as quickly as possible in the event of a critical incident.
Your Day-to-Day
- Lead execution and client communication for critical and Enterprise-Down issues/events Examples being (but not limited to)
- Performance issues
- Process and execute Client requests/questions or issues:
- Enterprise Down
- Integrations Issues
- Solution to Hosting and Product problems
- Extended cloud services / Production Support - continuous improvement services such as Integration fixes
- Custom code fixes
- Small data requirement changes
- Application configuration changes
- Coordinate with various internal Teams like Development, services, etc.
- Work in a 24x7 environment
- Works on projects and provides resolutions to problems of limited to the moderately complex scope and is gaining exposure to some more complex tasks within the job function. Uses judgment within defined practices
Must-Have Skills
- Bachelor’s Degree (B.E./B.Tech) or equivalent in Engineering
- Valuable Communication and verbal skills
- Hands-on knowledge of ERP
- Excellent Problem-solving and decision-making skills
📌 Support Engineer (India)
🏢 Dexciss
📍 India
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