Minimum 5 years of ServiceNow development experience
At least 2 years of experience delivering CSM implementations projects
Technical Skills
▪ Configuring and customizing features within the ServiceNow CSM module
▪ Transform maps, access control lists (ACLs), Agent Workspace, Flow Designer, business rules, UI
policies, UI scripts, and scheduled jobs.
▪ Robust expertise in building and consuming REST and SOAP APIs
▪ Experience working with Integration Hub and MID Server
▪ Deep understanding of ServiceNow root models, including CMDB, case tables, and SLAs
▪ Familiar with ServiceNow Agent Workspace, Virtual Agent, and Configurable Workflows
Servicenow -CSM(Customer Service Management) certification is mandatory
Servicenow developer
Servicenow - CSM(Customer Service Management) Certification mandatory
Implementation Experience