This role is for one of the Weekday's clients
Salary range: Rs ****** - Rs ******* (ie INR 4-14 LPA)
Min Experience: 2 years
Location: Gurgaon
JobType: full time
Responsibilities:
Act as the primary point of contact for customers, understanding their business requirements and delivering tailored solutions.
Manage end-to-end customer relationships, including onboarding, product training, and continuous support.
Develop and implement customer success plans by defining objectives, tracking progress, and presenting outcomes.
Partner with the sales team to identify upsell and cross-sell opportunities, ensuring seamless renewals.
Collaborate with product and engineering teams to prioritize feature requests, enhancements, and issue resolution.
Analyze customer usage data to identify patterns, improvement areas, and potential risks.
Provide actionable feedback to product teams on customer expectations and market trends.




Maintain updated customer records and ensure clear communication with relevant internal teams.
Conduct customer satisfaction assessments and follow up to resolve concerns or service gaps.
Requirements:
2–3 years of experience in technical customer success or a similar role within a SaaS environment.
Strong technical understanding, including hands-on experience with APIs, webhooks, and integrations.
Excellent communication and interpersonal abilities to build strong customer and internal relationships.
Strategic thinker with strong problem-solving skills.
Ability to work independently and manage priorities in a fast-paced setting.
Experience with WhatsApp Business API is an added advantage.
Bachelor's degree in a relevant field is preferred.
Skills:
Customer Success

📌 Technical Customer Success Manager (Haryana)
🏢 Weekday AI
📍 Haryana