This role is for one of the Weekday's clients
Salary range: Rs ****** - Rs ****** (ie INR 2-3.5 LPA)
Min Experience: 2 years
Location: Delhi
JobType: full time
This role focuses on delivering high-quality customer support across multiple communication channels, including voice, email, and chat. The position requires handling customer inquiries efficiently, resolving issues professionally, and ensuring a positive customer experience at every interaction. You will act as a key point of contact for customers while working closely with internal teams to address and resolve concerns effectively.
Key Responsibilities
Provide timely and professional customer support through phone calls, emails, and chat platforms
Handle inbound customer queries related to products and services
Identify customer issues, provide accurate resolutions, and ensure customer satisfaction
Maintain clear and courteous communication while managing customer expectations




Escalate complex or unresolved issues to appropriate internal teams when required
Accurately document customer interactions, issues, and resolutions using CRM tools
Follow established processes and service guidelines to maintain quality standards
Ensure adherence to response time, resolution time, and service-level agreements
What Makes You a Great Fit
2–6 years of experience in BPO customer service or voice-based support roles
Strong verbal and written communication skills for handling calls, emails, and chats
Ability to manage customer concerns calmly and professionally under pressure
Customer-focused mindset with a problem-solving approach
Familiarity with CRM systems and basic customer service documentation
Strong attention to detail and ability to manage multiple interactions efficiently
Team-oriented attitude with the ability to collaborate across departments

📌 Customer Support Associate (Delhi)
🏢 Weekday AI
📍 Delhi