Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries including financial services, professional services, telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce, and education.
Job Description – Senior ServiceNow Architect / Developer (9–12 Years)
Position Overview
We are looking for an experienced
ServiceNow Architect/Developer
with 9–12 years of hands-on expertise in ServiceNow development, architecture, and platform optimization. The ideal candidate will be responsible for designing scalable solutions, leading development activities, driving integrations, and ensuring adherence to best practices across multiple ServiceNow modules.
Key Responsibilities
Architect and design scalable, enterprise-grade ServiceNow solutions across
ITSM, ITOM, HRSD, CSM
, and other modules.
Lead end-to-end development of custom applications and workflows using
ServiceNow Studio, Flow Designer
, and JavaScript-based scripting.
Design and implement integrations using
REST/SOAP APIs, MID Server
, and
IntegrationHub
.
Collaborate with business stakeholders to gather requirements and convert them into technical specifications and solution designs.
Ensure platform governance, security, performance tuning, and compliance with best practices.
Conduct code reviews, guide junior developers, and contribute to the definition of coding and architectural standards.
Stay updated with the latest ServiceNow releases and recommend platform enhancements proactively.




Support platform upgrades, patching activities, and troubleshoot complex issues across modules.
Required Qualifications
Bachelor's degree in
Software Engineering, Computer Science
, or a related field.
9–12 years of proven experience in
ServiceNow development and architecture
.
Strong hands-on expertise with:
JavaScript
, ServiceNow APIs, and data modeling
ACLs, Business Rules, Script Includes, Client Scripts, UI Policies
Extensive experience with ServiceNow integrations (REST, SOAP, JDBC, LDAP, etc.).
Deep knowledge of ServiceNow platform architecture and best practices.
Experience working in
Agile
,
DevOps
, and
CI/CD
environments.
Preferred Skills (Positive to Have)
Exposure to
GRC
,
PCI
,
Network Security
,
Risk Management
, or
Cybersecurity
.
Experience designing secure and compliant ServiceNow applications.
Previous leadership experience in mentoring, solutioning, or architectural roles.
Orion is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, citizenship status, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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🏢 Orion Innovation
📍 India