Competitive salary package
Hybrid role based in Pune, India
Training and development opportunities including company paid certifications
About Us
We're The Missing Link - one of Australia's most awarded IT providers, now backed by global powerhouse Infosys. For over 28 years, we've helped businesses succeed with cutting-edge Cyber Security, IT & Cloud, and Automation solutions. With 200+ team members and a culture built on inclusion, innovation, and impact, we offer a workplace where you're valued, challenged, and supported to grow.
We are THE MISSING LINK between where you are and where you want to be.
The Role
The Missing Link is looking for an experienced and talented L2 Infrastructure Support Engineer to join our growing team!
As Infrastructure Support Engineer, you will be responsible for providing L1/L2 technical support to various clients, while working on a ticket management system and being able to log their time accurately every day. The role involves resolving IT incidents, processing service requests, action alerts and monitor systems with a focus to SLA, attention to details and being able to escalate in a timely manner.
Responsibilities
Service Requests
User creations and removals
Update DL
Perform Mailbox tasks/permissions
Systems Maintenance
Review and perform system upgrades
Test and confirm operational
Troubleshoot for issues
Alerting
Respond to alerts on the board
Investigate and work with the wider team to resolve
Create problem management for repeat alerts
Patch Management




Ensure managed devices are being patched
Resolved warning, alerts to ensure compliance is maintained
Work with wider team for resolution
Backup Monitoring
Backup alerts are being actioned
Reduce job failures
Escalate to the wider team
Minimum 5 years' professional work experience
Minimum 2 years' industry experience
Preferred MSP / Cloud provider experience
Microsoft or updated industry certifications
Technical Experience:
Hands on experience providing technical support
Worked in ITIL environment or understand concept of ITIL
Familiar with ticket management system and time entries
Backup Technologies
Microsoft stack solutions including Azure
Hands on experience working with various platforms
Technologies:
M365
Entra ID
Conditional Access
Veeam Backup or relevant technology
Windows Servers (DNS, Storage, Crash)
Patching tool and process
Ncentral or similar RMM
Advanced Network monitoring tool
If you are a team player with excellent communication skills we would like to hear from you.
A great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities.
Here are some of the best bits about working at The Missing Link and some of the ways we try and maintain our staff happiness levels:
Supportive, collaborative and respectful environment
Company culture that fosters learning and development through training and mentoring programs
Opportunities for career development and career advancement

📌 Infrastructure Support Engineer (Maharashtra)
🏢 The Missing Link
📍 Maharashtra