Supervision of Service Partner Operations o Ensure quality of customer service provided by service partners ▪ Regularly monitor and help improve service quality parameters like open calls, same day closures, escalations of each service partner o Assist service partners in educating service engineers about the right attitude for handling customer interactions o Validate replacement calls and initiate the process from service end o Assist service partners in stock management for spare parts Defect Management and Trade o Maintain trade partner satisfaction by providing timely resolution in case of defective products at the shop floor o Provide swift response to escalated customer issues raised by trade partners o Perform periodic stock checks at trade partner godowns and minimise stock defects and repair costs
📌 Deputy Manager, Field Service - Mumbai
🏢 Whirlpool
📍 Mumbai
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