ServiceNow: 5+ Years Modules managed in ServiceNow: Should have fair idea about all ITSM modules with positive hands on experience in atleast below 1. Incident Management 2. Change Management 3. Problem Management 4. Request Management 5. Configuration Management 6. 7. Agent & NOW Mobile app customization 1. AMDB 2. Release Management 3. Survey Management 4. Agile 2.0 5. Virtual Agent 6. Artificial Intelligence 7. Machine Learning 8. Agent Workspace 9. Key Areas: 1. Strong in Integrations in ServiceNow. Should have done H2H Integrations (ITSM tool to ITSM tool bi-derectional), Tools Integrations (e.g. Splunk, Netcool, SNOW CMDB, Solarwinds, Truesight etc) 2. Should have done/managed instance upgrades 3. Should have good experience working on Domain Separated instance 4. Should have interacted with ServiceNow via HI on case by case basis Components worked on: 1. Workflows 2. Flow designer 3. Service Portal 4. Integration Hub 5. Basic ones like Business Rules, Script Includes, Script Actions, UI Actions, UI Policies, Data Policies, Client Scripts, ACLs etc 1. ServiceNow Admin 2. ServiceNow ITSM Specialist 3. ITIL Foundation

📌 Servicenow Integration Lead Developer (Chennai)
🏢 NTT Data
📍 Chennai