We are seeking an experienced Production Support Analyst to join GlobalPayment and receivables Production Support organization, supporting critical core cash applications. The team provides Level 2 support for applications within Treasury and Trade Services Technology. This team handles the day-to-day availability of the applications and ensures issues or status updates are accurately communicated to business users.
You should have strong application support and technical skills and be successful in their endeavors, collaboration and team building skills and have sound character with interpersonal skills.
You should be technically astute, well organized, dedicated and appropriate discussing issues with product/business and technical users at all the levels. This is a hands-on role and extensive technical skills will be required and also possess good multi-tasking skills.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Key Responsibilities:
Functional Responsibilities:
Main focus areas will include promoting stability and quality of support services in line with our regional strategy and technology management policies, as well as day to day operation and oversight for the various applications operating in the region and globally.
This role will attend and respond to compliance, audit or BAU production issues related to core cash suite of applications
Able to analyse complex problems / situations and to propose simple solutions
Communicate complex technical issues to end users in a language they understand
Lead a workload which is subject to changing priorities and demands
Build and maintain a knowledge base to ensure that knowledge transfer takes place within the team
Promote effective knowledge management across the Global Prod Support Teams
Help to define, record and execute application disaster recovery plans and procedures
Collaborate effectively with multi-functional partners, sharing information and knowledge effectively Business Knowledge
Learn the fundamentals of the supported business areas
Translate business issues into technology requirements
Effectively communicate and work well with infrastructure and supporting technology groups across a distributed Unix/Linux or Wintel environment to drive problem resolution and service levels.




Work closely with 1st level support teams and work as part of the 2nd level support team to ensure team is meeting the business' requirements.
Follow through to ensure each problem is resolved according to SLA.
Effectively communicate issues and status updates with business users, development teams and APAC Support Lead.
Liaise with users; business sponsors; and other AD groups.
Essential Skills
Application Support Experience:
2 to 5 years of experience working in a prod support environment
Experience in supporting a Production Supp or Operations group in a high availability / critical environment.
Strong knowledge in ITIL practices in the area of Incident, Release, Change and Problem management.
Experience in leading communications across business and technology partners at varying levels across a medium to large scale enterprise.
Financial Markets Background, preferably in relation to core product management, operations or technology.
Experience using Service Now or other similar issue tracking system
Leadership skills: individual leadership
Ability to produce clear, concise reporting
Excellent strategic analysis, problem solving, issue resolution and decision-making skills
Tact, discretion and subtlety
Strong time management skills
Experience working within an on-shore/off-shore support environment
Ability to build positive relationships in a multi-cultural environment across all levels within IT
ITRS monitoring tools exposure and experienced in handling ITRS gateways
ITIL V3 Certification added advantage
UNIX/AIX
Experience writing Linux/Unix Shell scripts
Good exposure with Linux/Unix commands
Openshift
ECS/openshift/AWS
Tools
App D, SPLUNK, KIBANA
Database
Good exposures of MS SQL **** and higher
Deep understanding in Oracle 11G, SQL and PL/SQL programming.
Programming Languages
Good Technical Skills in Java , JavaScript, API and XML
Technical understanding of Object oriencted language.
Messaging
Strong Technical skills in MQ & KAFKA
File Transfer
Good Technical skills with understanding on IBM Network Delivery Module(NDM)/Connect Direct & SFTP
Payments and Receivables




Strong Knowledge of Payments applications preferably in corporate banking. (SWIFT Message types, Collection, receivables , SEPA and Fast payments)
Scheduling Tools
Good understanding and working knowledge in
Autosys, Cron jobs & Batch processing
Monitoring Tools
Good understanding and practical working experience with ITRS(Geneos Tool) /Graffana or relevant monitoring tools
Education:
Bachelor's/University degree or equivalent experience
Personal:
Ability to work in a team environment
Ability to learn current skills quickly with little supervision
Experience working on a multi-client delivery team
Good communication with social skills
Should communicate effectively at all senior/junior levels
Authoritatively and effectively handles work, time, and resources
Applied knowledge of standard development methodologies
Ability to handle high stress and pressure situations
Strong problem solving and program execution skills
Self motivating
Ability to understand the big picture – can step back and understand the context of problems before applying analytical skills to address the issues
Ability to communicate and develop long-lasting relationships with all levels of Management in a clear, concise manner
Delivery focused
Process oriented
Attention to details
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Job Family Group:
Technology
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Job Family:
Applications Support
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Time Type:
Full time
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Most Relevant Skills
Please see the requirements listed above.
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Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review
Accessibility at Citi
.
View Citi's
EEO Policy Statement
and the
Know Your Rights
poster.

📌 Applications Support Analyst(2-5 Yrs) - Pune (Maharashtra)
🏢 Citi
📍 Maharashtra