Responsible for managing user accounts recipients, groups, service monitoring and reporting. Troubleshoot issues, provide technical support, and perform day to day support and administration tasks. 4-5 years of experience in supporting Office 365 environments, with a focus on Exchange, Teams, and SharePoint platforms Proficient on Messaging technologies- O365, Exchange on-premises environment and Outlook (All versions) Troubleshooting skills on end user support tasks, recipient management, client & application troubleshooting and server support Knowledge on ITSM tools/platform to perform Request, Incident, Change management. Steady state support to the messaging infrastructure, handling on-call responsibilities, complex issues, escalations, server maintenance activities etc. Versatile working in shifts supporting 24X7 steady state operations. Should have Good Experience in Customer Coordination (understand customer needs and providing solutions). Candidates must have excellent customer service, problem solving, and communication skills. Microsoft Office 365 certification is a plus."