Job Description:
We are looking for a seasoned professional who has successfully led contact center telephony
transitions. The ideal candidate should have robust expertise in the Genesys Cloud Telephony
platform and must have led at least two end-to-end contact center telephony transition projects.
The role requires a solid understanding of contact center architecture, integration strategies, and
hands-on experience in managing large-scale telephony migrations.
Key Responsibilities:
Lead the planning and execution of full-cycle contact center telephony transition projects.
Work closely with stakeholders to understand current state, define future state, and design a
robust migration roadmap.
Provide technical leadership and architectural guidance on the Genesys Cloud Telephony
platform.
Oversee integration efforts between telephony systems and CRM/other enterprise applications.
Ensure smooth transition with minimal business disruption by coordinating across internal and
external teams.
Identify risks,
propose mitigation strategies, and ensure adherence to project timelines.
Collaborate with internal IT, operations, and client stakeholders to ensure successful delivery.
Stay updated on emerging trends in contact center technologies and recommend best practices.
Qualifications:
Minimum 5 years of experience in contact center architecture and telephony solutions.
Proven experience in leading at least 2 full-cycle contact center telephony transitions.
Strong hands-on expertise with Genesys Cloud Telephony platform is a must.
Good understanding of telephony systems, cloud technologies, and integration frameworks.
Excellent communication, leadership, and stakeholder management skills.
Ability to work in a hybrid setup and manage distributed teams.
Interview Structure:
Internal: 2 Rounds (KPMG)
External Client: 3 Rounds
Candidates Availability: Immediate