Job Title:
Support Specialist – Eagle Platform (Portfolio Management)
Location:
Riyadh, Saudi Arabia
Type:
Full time / Contract
Industry:
Banking / Investment Management / FinTech
Experience Required:
5+ years
We are seeking a highly skilled
Support Specialist
with hands-on experience working on
BNY Mellon's Eagle Investment Systems
, particularly the
Eagle STAR, PACE, and ACCESS modules
used for
portfolio accounting, data management, and performance reporting
. The ideal candidate will have supported the platform in banking or asset management environments, preferably with experience at
Bank of America
,
BNY Mellon
, or institutions using
Eagle for middle- and back-office operations
.
Key Responsibilities:
Provide day-to-day technical and functional support for the Eagle Platform including STAR, PACE, and Performance modules
Troubleshoot and resolve user issues related to portfolio accounting, performance calculation, and reporting
Act as a liaison between business users and technical teams for change requests, data corrections, and custom reports
Monitor batch jobs, data feeds (security, pricing, transaction data), and system interfaces
Work closely with front-office, middle-office, and operations teams to ensure accurate data processing and reporting




Manage SLA-driven incident resolution and maintain support documentation
Support data migrations, upgrades, and new release rollouts of Eagle components
Engage in root cause analysis and implement preventive measures
Required Skills and Experience:
5+ years
of experience in financial systems support, with a strong focus on
Eagle Investment Systems
Strong knowledge of
portfolio management processes
,
NAV calculations
, and
financial instruments
(equities, fixed income, derivatives)
Prior work experience in
Bank of America
,
BNY Mellon
, or with asset managers using
Eagle
is highly preferred
Proficient in
SQL
,
ETL tools
, and understanding of data architecture in financial environments
Familiarity with upstream/downstream systems such as Bloomberg, Aladdin, or CRD is a plus
Strong analytical skills and attention to detail
Excellent communication skills in English (Arabic is a plus)
Preferred Qualifications:
Bachelor's degree in Computer Science, Finance, or related field
ITIL Foundation or similar certification in service management
Prior experience working in a
banking or asset management firm in the GCC
is a bonus

📌 Support Specialist (Maharashtra)
🏢 N Consulting
📍 Maharashtra