Job Description
JOB PURPOSE
To manage the learning and development process for all talent in the hotel. This position will ensure that all learning activities support Hotels philosophy of creating an setting where each and every member of the team is recognized as talent and feels valued for their contribution.
KEY OPERATIONAL RESPONSIBILITIES
Plan training for future skill requirements and not just current;
Ensure development and implementation of annual training plan training to address and narrow the performance gap;
Maximise the use of Hotels Academic programs to address gaps in performance;
Deliver all brand customer service and quality standards training to all members of the team;
Maintain accurate reporting on the training delivery and learning programs implemented;
Seek feedback from participants and their managers for effectiveness of learning and development programs;
Create a learning environment where each person has a personal development plan;
Follow up talent after attending Hotels Academies training programs to support the application of learning on the job;
Co-ordinate cross exposure and project based learning for star talent;
Ensure all talent have access to learning opportunities;
Participate actively in the Certified Trainers Network