About The Team
We are looking for a highly motivated, results-oriented Billing Supervisor to join our Finance Quote-to-Cash organization. This critical hire will report to a
U.S.-based
Billing Manager and India-based Accounting Director and be a key point of contact for customer billing inquiries. They will also assist with ad hoc billing and AR related tasks for Outreach Corporation.
The Role
The perfect candidate for this role will be customer-service oriented and have excellent communication, prioritization, and organizational skills. A successful candidate will also have solid attention to detail and the ability to maintain and improve daily operations, while working independently.
Location:
Hyderabad, India
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Your Daily Adventures Include:
Responding to customer billing inquiries via Zendesk queue. Including but not limited to, invoice requests, billing disputes, account balance questions, and cancellation requests
Working cross-functionally with Sales/CSM's, Revenue Operations, Finance Systems, and Order Management teams to troubleshoot customer inquiries
Enforcing and providing guidance regarding billing requirements
Customer account and purchase order reconciliations
Documenting and maintaining billing and Accounts Receivable processes
Processing of customer refunds, adjustments, and updates to customer account information
Assisting with retrieval of data and support documents in satisfying various audit requests
Additional ad hoc billing and Accounts Receivable projects as needed
Our Vision of You:
Must have Bachelors' degree with preference to master's degree in accounting, Finance, or a related field.
5-7+ years Accounts Receivable experience with overall experience of 10+ years, preferably in a SaaS or tech environment.
Strong analytical and problem-solving skills with ability to work independently
Intermediate Microsoft Excel skills
Capable of handling high volume in a fast paced, hyper growth environment
Excellent verbal and written communication skills with the ability to interact effectively with all levels of employees and various departments within the company
System experience with Zuora preferred, or other big ERP's (i.e., Workday, Oracle, etc.)
Salesforce or CRM and Zendesk experience
Strong work ethic with a positive, can-do attitude
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