Perform as the first level of technical support in triage and resolution of issues.
Provide product support to internal teams by cascading product features.
Support the customer support team with the provisioning of system accesses for both external and internal users.
Develop and maintain the product support framework and documentation.
Provide regular reports and insights of issues raised as feedback to the product team for product development.
2+ years of Product Support/Analyst or equivalent experience.
E-commerce or Logistics experience is a plus.
Disciplined and self-motivated to ensure that issues are resolved in a timely manner.
Solid communication skills to articulate issues in a clear and concise manner.
Detail-oriented to effectively identify issues and causes.




Knowledge or familiarity with Excel, SQL, and REST API
Annual Performance Bonus
25 days of personal time off.
HMO.
Macbook.
Personal annual learning and development budget.
Hybrid set up, 2 days in office [Makati], 3 days WFH.
We believe diversity and representation are key to creating not only a great product but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or any other aspect that makes you, you.

📌 Product Support Engineer [India] (Bengaluru)
🏢 LOCAD
📍 Bengaluru