Required Country Location:
India - Remote Work from Home
Role:
Senior Azure & Microsoft 365 Support Engineer
Duration:
90 or 180 days Contract to Hire in India
No 3rd parties or Corp 2 Corp
Our client in India is looking to hire a highly skilled
Tier 3/4 Support Engineer
to join our team (on a 90 or 180 contract to hire basis in Costa Rica) as the final escalation point for enterprise-grade cloud support. In this senior role, you'll own the most challenging incidents from start to finish—bringing deep technical expertise, critical thinking, and a customer-first mindset to every interaction.
You'll work independently to resolve advanced issues across Microsoft Azure infrastructure and Microsoft 365 services,
lead Root Cause Analyses
, and ensure each solution not only solves the problem but improves our customers' environments long-term.
What You'll Do
Be the Expert
: Troubleshoot and resolve advanced issues in Microsoft Azure (VMs, Storage, Networking, VPN, ExpressRoute) and Microsoft 365 (Exchange Online, Teams, SharePoint Online).
Own the Outcome
: Lead the full incident lifecycle, from triage to root cause analysis, resolution, and documentation.
Drive Escalations
: Engage with Microsoft Support to escalate and resolve critical issues, acting as a liaison for our customers.
Ensure Stability
: Apply ITIL practices (Incident, Change, Problem Management) to bring structure and reliability to your work.
Support on All Fronts
:



Join an on-call rotation to provide expert support during off-hours for critical incidents.
Communicate with Confidence
: Keep customers and stakeholders informed with transparent, proactive updates throughout the support process.
Share Knowledge
: Document every step, from diagnostics to resolution, to strengthen our team's knowledge base.
What You Bring
7+ years
in technical support roles, with significant experience in
Azure
and
Microsoft 365
environments.
Deep hands-on knowledge of
Azure infrastructure services
—VMs, Storage, Networking, VPN, ExpressRoute.
Expertise in supporting
Microsoft 365
workloads including Exchange Online, SharePoint Online, and Teams.
Strong
Root Cause Analysis
and problem-solving skills—you're not just fixing symptoms; you're fixing the problem.
Experience managing
high-priority vendor escalations
and engaging directly with Microsoft Support.
Familiarity with
ITIL practices
and integrating them into daily operations.
A self-starter mindset—you take initiative, work independently, and follow through until the job is done.
Flexibility to support on-call rotations and critical after-hours incidents.
Bonus Points
Microsoft Certifications
: Azure Administrator (AZ-104) or equivalent.
PowerShell proficiency
for scripting, automation, and troubleshooting.
In-depth experience with
Microsoft 365 administration
across all core services.

📌 Senior Azure & Microsoft 365 Support Engineer (New Delhi)
🏢 Arganteal
📍 New Delhi