What You'll Do
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Customer Communication
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Communicate with technical experts to explain the critical issue(s) and solutions for implementation and break fix related questions
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Drive Customer Satisfaction through timely & quality communication for any critical situation where advanced support is needed
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Troubleshooting Skills
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Troubleshooting of customer reported incidents and system alerts in the areas of Application Access Governance domain expertise
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Identify, debug and troubleshoot break fix issues for quick resolution
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Provide technical analysis for incidents, resolution, and root cause analysis for the incidents
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Respond and resolve issues within agreed service levels
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Collaboration & Knowledge Sharing
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Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures
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Mentor and train other team members with tech solutions
WHAT YOU BRING
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7-10 years hands-on experience in managing SAP Security Roles, SAP Role Management & Maintenance or Oracle ERP or any ERP Products
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Extensive hands-on experience in debugging issues with ERP products
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Understanding of Segregation of Duties
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Working with internal auditors on providing Security SOX Support.
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Experience in the SAP GRC Access Control module
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Understanding of Segregation of Duties (SoD) concepts
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Knowledge of transportation concepts in SAP
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Experience with at least one full SAP, Oracle or third-party governance systems GRC implementation
End Point exposure/knowledge:
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Knowledge of users and access tables in the SAP security model or Oracle Security Model
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Exposure to managing the audit data in SAP or Oracle
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Exposure to GRC implementation with SAP, Oracle or third-party governance systems
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Develop and maintain documentation for SAP Role Management best practices.
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Excellent understanding of Segregation of Duties, SOD Rulesets, Risks and Mitigating Controls
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Management and Maintenance of SOD Rulesets will be an added advantage
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Developing security role administration processes
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Designing roles for business and basis users
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Working with internal audit resources
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Ensuring compliance with security policies and control sets
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Performing research to develop expertise in SAP GRC, Oracle or third-party governance systems security functionality
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Leading the development of SAP GRC, Oracle or third-party governance projects
Preferred qualifications
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Bachelor's degree in information systems, computer science, business administration, or a related field
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SAP Certification in GRC modules a plus
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📌 Technical Lead, Support Operations- Sap (Bengaluru)
🏢 Saviynt
📍 Bengaluru