Job Title:
Technical Customer Success Manager
Duration:
12 months with possible extension
Location:
Bangalore (Onsite)
Timings:
Night Shift - 5:30 PM IST to 2:30 AM IST
Notice Period:
(Immediate Joiner - Required)
Benefit:
Free Dinner
Subsidised Cab facility for coming to office for Night Shift (5:30 PM - 2:30 AM)
Free Cab facility for going home from office for Night Shift (5:30 PM - 2:30 AM)
About the Role:
In this role, you will:
Support the team to define & agree on the project plan, scope, timelines & dependencies for implementation
When working with specific a/c, benchmark practices/focus areas against other players in that space.
Generate and share required reports (as per RASCI matrix) with relevant stakeholders
Ensure aligned team members are meeting compliance mandates.
Drive resource utilization, cross-collaboration and competency development within the team
On a need basis, oversee & manage on-the-job performance of aligned team members
Required Expertise:
3+ years relevant experience of leading a diverse team of customer success managers/content developers/instructional designers / technical writers / marketers / software engineers /business analysts and a overall minimum of 8 years of IT Industry experience
Ability to quickly learn product functionality and SaaS ecosystem




Ability to build relationships with Global stakeholders and work in a quick paced environment with moderate supervision
Lead with empathy, nurture diversity and inclusion
Experience working in diverse cultures and practices across geographies
Knowledge of Javascript, CSS, HTML will be an great advantage
Preferred Skills:
Awareness of diverse cultures and practices across geographies
Experience working in B2B SaaS product companies
Understand the purpose of various customer IT and business applications, processes and user persona.
Worked in any of the following industries - IT/ITES /Healthcare/BFSI/ Manufacturing/FMCG/ Oil and Gas among others.
Knowledge of applications like ERP, CRM, CLM, etc. such as Salesforce, MS Dynamics, SAP, Oracle, iCertis, etc would be an added advantage.
Knowledge of Javascript, CSS, HTML will be an advantage
Please Note:
We don't believe in keeping the applicants hanging and give very high importance to closing the loop irrespective of the outcome of your application.
We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, colour, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status

📌 Technical Customer Success Manager (Bengaluru)
🏢 People's Growth HR Solutions
📍 Bengaluru