WHAT YOU'LL DO
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Customer Communication
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Communicate with technical experts to explain the critical issue(s) and solutions for implementation and break fix related questions
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Drive Customer Satisfaction through timely & quality communication for any critical situation where advanced support is needed
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Troubleshooting Skills
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Troubleshooting of customer reported incidents and system alerts in the areas of Active Directory domain expertise
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Identify, debug and troubleshoot break fix issues for quick resolution
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Provide technical analysis for incidents, resolution, and root cause analysis for the incidents
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Respond and resolve issues within agreed service levels
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Collaboration & Knowledge Sharing
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Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures
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Mentor and train other team members with tech solutions
WHAT YOU BRING
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7-10 years hands-on experience in supporting an Active Directory environment
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Extensive hands-on experience in debugging issues with Active Directory, ADSI, Multi-Forest Domains, Integrations with Non-Microsoft Products, Identity Solutions
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Experience with network infrastructure, including DNS, DHCP, and WINS
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Prepare Active Directory disaster recovery plans
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Skilled in using 'expert only' AD tools such as ADSIEDIT, NTDSUTIL, DCDIAG and NETDIAG.
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Experience with Microsoft Entra ID Connect application (formerly called Azure AD Connect)
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Identify expensive LDAP queries that could slow down Active Directory performance.
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Solid understanding of AD Attributes, LDAP Queries, Scripting to Modify AD Attributes
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synchronization system for Microsoft Active Directory and Windows-based systems across the enterprise, including directory and identity management solutions
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Analysis, design and implementation of Active Directory and Identity Management solutions
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Analyse current Active Directory environment to identify both technical and operational challenges and develop solutions for improvement
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Detecting and troubleshooting DNS and name resolution problems to ensure smooth network operation.
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Good knowledge of LAN/WAN networks, TCP/IP protocols and network technologies will be an added advantage
Preferred qualifications
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Bachelor's degree in Computer science, network engineering or information technology
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📌 Technical Lead, Support Operations- Active Directory (Bengaluru)
🏢 Saviynt
📍 Bengaluru