What You'll Do
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Customer Communication
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Communicate with technical experts to explain the critical issue(s) and solutions for implementation and break fix related questions
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Drive Customer Satisfaction through timely & quality communication for any critical situation where advanced support is needed
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Troubleshooting Skills
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Troubleshooting of customer reported incidents and system alerts in the areas of JVM Diagnostics domain expertise
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Identify, debug and troubleshoot break fix issues for quick resolution
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Provide technical analysis for incidents, resolution, and root cause analysis for the incidents
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Respond and resolve issues within agreed service levels
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Collaboration & Knowledge Sharing
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Publish knowledge articles for the incidents and service requests,
prepare technical documents for the standard operating procedures
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Mentor and train other team members with tech solutions
WHAT YOU BRING
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7-10 years hands-on experience in supporting JVM workplace
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Extensive hands-on experience in debugging issues with JVM
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JVM diagnostics (thread dump, heap dump, Garbage Dumps)
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Experience with analyzing thread dumps, heap dumps, and Garbage dumps
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Experience with "outofmemory" patterns and providing recommendations
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Experience troubleshooting thread leaks
Preferred skills and qualifications
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Bachelor's degree in Computer Science, Information Technology, or Software Engineering
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