Sprinto
is a leading platform that automates information security compliance. By raising the bar on information security, Sprinto ensures compliance, healthy operational practices, and the ability for businesses to grow and scale with unwavering confidence. We are a team of
200+ employees
& helping
****+ Customers
across
75+ Countries
. We are funded by top investment partners
Accel, ELEVATION & Blume Ventures
and have raised
32 Million USD
in funding including our latest
Series B
round.
The Role
We are looking for a Customer Success Manager to join our Customer Success team. You will be Sprinto's Ambassador for all its Customers. You'll be the one who understands the customer businesses, is high on EQ and empathy and comes with a high sense of ownership.
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Responsibilities
Onboard clients on the Sprinto platform and give them a top-notch customer experience
Regular and proactive communication with customers about product updates and action plans
Work closely with our Product and Engineering teams to help improve our product offering
Customer Advocacy is a key responsibility of this role - client testimonials, G2 reviews, case studies etc.
Customer and Revenue Retention – Ensuring that customers stay happy and invested with Sprinto
When required, assisting the Sales team with answering technical questions about the product
Requirements
You have
3-5 years of experience in a B2B SaaS product company
You have
excellent written and verbal communication skills
– most of the time you would be speaking with a customer
You have a
good understanding of cloud technology
- words like S3 bucket, DB encryption, and Virtual Private Cloud mean something to you
You enjoy talking to customers and building a relationship –
Being the go-to person for customers
makes you happy
You are
systematic and methodical
- you make commitments and meet them consistently.
Customer information is at your fingertips,
and you are quick to identify any business prospect
You have
strong prioritization skills
and the
ability to work with customers across timezones
Benefits
Remote First Policy
5 Days Working With FLEXI Hours
Group Medical Insurance (Parents, Spouse, Children)
Group Accident Cover
Company Sponsored Device
Education Reimbursement Policy
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