JOB DESCRIPTION

JOB TITLE: Executive Assistant

AREA/DEPARTMENT: A&G; / Executive Office
REPORTS TO: COO / Chairman

JOB SCOPE: Under the general direction of the Management, and within the limits of established and local policies & procedures, directs all aspects of secretarial work in the office, maintains the executive office to Presentation standards and maintains all matters relating to executive administration in a confidential, professional manner. Promotes the desired work culture around the core values of Trust, Integrity, Respect,

KEY RELATIONSHIPS: All Departments; executive Committee; Suppliers

- Reports directly to and communicates with the Chairman on all administrative matters
- Maintains the utmost confidentiality and discretion when handling business affairs
- Cooperates, coordinates and communicates with Department Heads and other inter-departmental secretaries as appropriate
- Supervises the work of the Executive Office staff (Receptionist, Office boy, Drivers)
- Day-to-day secretarial work to include typing, filing, faxes and telephone etc.
- Distribution of memos, letters and other information etc.
- Arranging internal / external appointments
- Handling reservation as requested
- Translating incoming letters, documents, articles by request
- Provides pertinent information on socio-political matters
- Storing and keeping all confidential information
- Preparing monthly operational results for meetings with other hotels
- Taking minutes of Department Heads /Ex.Com meeting as requested
- Customer Service
- Demonstrate service attributes in accordance with industry expectations and company standards including:




- Being attentive to Guests
- Accurately and promptly fulfilling Guests requests
- Anticipate Guests needs
- Maintain a high level of knowledge which affects the Guest experience
- Demonstrating a ‘service’ attitude
- Taking appropriate action to resolve guest complaints
- Appreciate the agile nature of the Real Estate industry and extend these service attributes to all internal customers
- Health, Safety and Security
- Demonstrate understanding and awareness of all company policies and procedures relating to Health, Hygiene and Fire Life Safety and ensure your direct reports do the same
- Familiarise yourself with emergency and evacuation procedures
- Ensure all security incidents, accidents and near misses are logged investigated and rectified to prevent future catastrophes
- Financial Management
- Under the assistance of the Chief Financial Officer co-ordinate the preparation of the Departmental annual budget and work to achieve the budget by monitoring and controlling the departmental operations, considering revenue and expenditure
- On an ongoing basis, control and analyse departmental costs to ensure performance against budget; implementing corrective measures where necessary to produce positive business results
- Effectively manage staffing costs by preparing efficient work schedules in line with legal requirements
- General
- Comply with the Company’s Corporate Code of Conduct
- Familiarise yourself with the company values and model desired behaviours
- Perform tasks as directed by the Management in pursuit of the achievement of business goals

📌 Executive Assistant to chairman (India)
🏢 Signature Sattva
📍 India