- Taking/Handling Inbound Customer calls, Outbound calls, Emails
- Listening to and understanding the customer’s requirements
- Provide product / service details & perks to Customers
- Providing end to end solutions to the customer
- Asking the correct questions – probing and prompting the customer wherever required
- Timely and accurate capturing all the information given by the customer
- Timely follow up with as per Escalation matrix till closure
- Staying current with knowledge of products/ processes & services
- Ensure full adherence to all the quality parameters and SOP
- Cooperate with other Team members, SMEs and Team Leaders.
- Ensure 100% adherence to schedule
- Escalating the call to the team leader / manager, wherever desirable
- Handling irate / demanding customers where necessary, in a tactical manner
- Contact +91-XXXXXXXXXX

Pay: ₹16,200.00 per hour

Benefits:

- Provident Fund

Application Question(s):

- Are you located in Bangalore preferably near Whitefield? (We don't consider outstation candidates)

Education:

- Bachelor's (Required)

Location:

- Whitefield, Bengaluru, Karnataka (Required)

Shift availability:

- Day Shift (Required)

Work Location: In person

📌 Malayalam voice process (India)
🏢 Amisol Global
📍 India