Location: Infopark, Kakkanad
Experience: Minimum 2 years in Insurance back-office processes, preferably in Claims support
Educational Requirements:
- Graduates or Postgraduates, preferably with a Commerce background.
- (Candidates from technical backgrounds such as B.Tech are not eligible.)
Joining Date: Immediate joiner (availability for joining on Aug 2026)
Responsibilities:
- Policy/Claims Support: Manage policy setups, changes, and claims intake by coordinating with client contacts via email, chat, and calls.
- Quality Audits: Conduct quality checks on associates' work, provide constructive feedback, and coach team members.
- Team Support: Assist frontline associates with queries, referrals, and support trainees.
- Complex Accounts Handling: Manage and resolve complex account issues while providing on-the-job training for recent hires.
- Training:
Conduct process-related training sessions for the team as and when required.
Requirements
- Minimum 2 years in Insurance back-office processes, preferably in Claims support
- Excellent verbal and written communication skills.
- Willingness to work in rotational night shifts.
- Must be available for Work from Office (WFO) in Kochi.
- Immediate availability for joining on Aug 2026.