This role is for one of the Weekday's clients
Min Experience: 2 years
Location: Bengaluru, Pune
JobType: full-time
We're seeking a proactive and organized
Customer Success Specialist
with experience in creative or digital marketing agencies, who can take full ownership of client relationships and account management. This role blends delivery, communication, and process ownership, with the goal of driving exceptional client outcomes.
You'll be instrumental in developing our client success playbook while building and maintaining strong, long-term partnerships. This is a high-impact, high-ownership opportunity for someone who thrives in fast-paced environments and enjoys wearing multiple hats.
Key Responsibilities
Client Success & Account Management
Serve as the primary point of contact for clients after onboarding
Understand client goals and ensure deliverables align with their objectives
Identify opportunities to add value, upsell services, and minimize churn
Schedule and lead client reviews, performance check-ins, and QBRs
Ensure timely, high-quality delivery of creative and performance outputs
Internal Process Building
Define and implement scalable processes for client success and account management
Create documentation/templates for briefs, feedback loops, tracking, and SOPs
Collaborate with creative, media,



and analytics teams to ensure client feedback is implemented effectively
Project Coordination
Manage internal task allocation, timelines, and dependencies
Escalate risks or blockers to leadership when necessary
Track deliverables and keep all stakeholders informed
What You'll Need to Succeed
2–4 years of experience in a creative or digital marketing agency
Solid understanding of creative and campaign workflows
Proven track record in managing client relationships across industries
Proficiency in tools like Notion, Trello, Google Sheets, and Slack
Excellent written and verbal communication skills
Experience with performance marketing or content-driven campaigns
Familiarity with tools such as Asana, ClickUp, HubSpot, or other CRM software
Ability to work cross-functionally with design, media, and analytics teams
Experience building or optimizing internal processes and playbooks
What You'll Get
Work with a high-growth team redefining marketing delivery
Ownership and autonomy from day one
A collaborative, ambitious, and open culture
Skills:
Project Management, Client Relations, Client Management, Client Onboarding, Client Coordination, Client Interaction, Client Communication, Customer Success, Account Management, Communication Skills

📌 Customer Success Specialist (Bengaluru)
🏢 Weekday AI
📍 Bengaluru