As a CSM Intern at Wayground (formerly Quizizz), you'll gain hands-on experience supporting a high-performing Customer Success team. You'll play a key role in ensuring smooth onboarding, renewal, and data management processes, helping us deliver exceptional value to our customers. This is a great opportunity to explore the intersection of customer success, operations, and ed-tech.
This is a 4-month internship prospect.
What you'll do...
Make outbound calls to US-based users during renewal periods and support them through the process
Ensure accurate and timely processing of customer information throughout onboarding and renewal cycles.
Maintain up-to-date customer data in the CRM, ensuring accuracy and usability across teams.
Assist in tracking engagement metrics and preparing internal reports.
Support CSMs with customer-facing materials such as success plans and usage summaries.
Collaborate on improving internal processes for onboarding and renewals.
Help document standard operating procedures to drive efficiency and consistency.
Coordinate with Product, Sales, and Support teams to address customer needs.
Participate in internal meetings to align on customer success priorities and initiatives.
Who you are...
Someone with 0-2 years of experience, looking to enter the success vertical in the SaaS space
Good communications and the right energy to collaborate in a fast growing organisation
The Success team works in office from Monday to Thursday & Remote on Friday (430PM to 12AM)