Company Description
Grand Mercure Bangalore offers 126 suite style rooms with in-built kitchenettes. Our rooms offer the privacy you want but with the luxury and indulgence of a hotel. These suites are modern, tasteful and relaxing, suiting purposes of both leisure as well as business. Bright and spacious, they also include flat screen televisions, DVD players, music systems, Wi-Fi and 24 hour room service.
Grand Mercure is known for its passion for food and wine. Dining is always a culinary experience with 'The Verandah', our Global Cuisine restaurant and 'By The Blue', our poolside RestoBar which offers inspired Indian cuisine.
Job Description
We are seeking a dynamic and experienced AM-Outlet to join our team. You will be responsible for overseeing the day-to-day operations of our food and beverage outlet, ensuring exceptional customer service, and driving financial performance.
Manage and optimize inventory levels and stock control to minimize waste and maximize resources
Develop and implement strategies to increase revenue and profitability of the outlet
Prepare and analyze financial reports, taking corrective actions as necessary
Oversee staffing levels to meet operational demands and special events efficiently
Ensure high standards of food quality, presentation, and customer service
Conduct regular team briefings and training sessions to enhance product knowledge and service skills
Maintain and update guest history records to facilitate personalized service for repeat customers
Ensure compliance with food safety and hygiene standards
Manage the outlet's budget, controlling costs without compromising quality
Collaborate with other departments to support overall business objectives
Resolve customer complaints promptly and professionally




Implement and monitor promotional activities to drive sales and customer engagement
Stay informed about local food and beverage trends in Bangalore and incorporate them into the outlet's offerings
Qualifications
Bachelor's degree in Hospitality Management, Business Administration, or related field
Minimum of 2 years of experience as an Outlet Manager or 5+ years of progressive experience in food and beverage management
Robust financial acumen with experience in budgeting and financial reporting
Excellent customer service skills with a focus on creating memorable guest experiences
Proficiency in inventory management and point-of-sale systems
In-depth knowledge of food and beverage trends, quality standards, and health regulations
Ability to work flexible hours, including evenings, weekends, and holidays
Excellent communication and interpersonal skills
Fluency in English; knowledge of Tamil or other local languages is a plus
Strong problem-solving skills and ability to make quick, informed decisions
Familiarity with Indian cuisine and cultural preferences
Demonstrated ability to lead and motivate a team in a fast-paced environment
Strong organizational skills and attention to detail
Additional Information
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

📌 Am - Outlet (Bengaluru)
🏢 AccorHotel
📍 Bengaluru