What You'll Do
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Customer Communication
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Communicate with technical experts to explain the critical issue(s) and solutions for implementation and break fix related questions
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Drive Customer Satisfaction through timely & quality communication for any critical situation where advanced support is needed
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Troubleshooting Skills
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Troubleshooting of customer reported incidents and system alerts in the areas of JSON domain expertise
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Identify, debug and troubleshoot break fix issues for quick resolution
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Provide technical analysis for incidents, resolution, and root cause analysis for the incidents
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Respond and resolve issues within agreed service levels
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Collaboration & Knowledge Sharing
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Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures
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Mentor and train other team members with tech solutions
WHAT YOU BRING
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7-10 years hands-on experience in managing JSON
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Extensive hands-on experience in debugging issues with JSON
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Familiar with dynamic arrays, linked lists, stacks, queues, binary search, hash maps, merge sort, and other concepts
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Ensure smooth functioning of network infrastructure operations by troubleshooting issues
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Ability to debug JSON API code and provide recommendations for smooth infrastructure operation.
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Strong understanding of algorithms and data structures
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Experience in troubleshooting and debugging applications
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Ability to write, read, interpret & troubleshoot data models such as JSON, and XML
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Understand the structure of JSON objects and ensure data integrity
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Identify common JSON import errors, such as parse errors, format issues, or missing data errors
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Troubleshooting methods: Being able to use specific troubleshooting methods for each type of error
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Using parsing libraries and validators: Being able to use parsing libraries and validators for advanced JSON troubleshooting
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Handle API requests properly
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Converting CSV to JSON
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validate payloads against an expected schema to identify deviations
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update parsing logic to handle new structures
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work with data providers to ensure data conforms to the expected
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log and monitor issues to catch any future occurrences
Preferred skills and qualifications
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Strong experience with XML Schemas (XSDs)
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Robust experience with XML modeling tools like XMLSpy
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Knowledge with logical modeling principles
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Experience with logical modeling tools (e.g. Erwin)
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Experience using SQL data manipulation (preferable in Oracle/SQL Developer);
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Understanding of coding and development principles and practices
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