Job Description
EXECUTIVE RESPONSIBILITIES & EMPOWERMENT
Responsible for maintaining and upkeep of all desk records and registers.
Empowered to take decisions related to all internal, external guest requests, guest delight and situation handling
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KEY OPERATIONAL RESPONSIBILITIES
Financial-
To ensure desk telephones are used only to make official calls.
To ensure back of the house stationery is used judicially without any wastage.
Operational-
Ensures high levels of promptness and clarity in receiving and conveying of messages.
Ensure lost and found procedure is adhered to and all items stored are recorded.
Update arrival time, departure time and profile remarks to all supervisors, associates, supervisors.
To inform VIP arrivals to assistant managers and assistant executive housekeeper.
To have high level of administrative accuracy.
To ensure all calls landing at desk area are recorded.
Assists in filing and updation of records.
Complete understanding of the computer system.
Responsible for key control and issue.
Coordinates the movements of contractors within the hotel.
Ensures that all guest complaints and requests are dealt promptly and efficiently
Adheres to hygiene standards.
Follows environmental issues.
Must be thorough on fire and safety procedures.
Ensures that personal grooming is adhered as per standards.
Business plan /Analysis
Analyzing all guest complaints and feedbacks.
Should be aware of company's business plan.
Team Management
Ensures all the communication at desk is done in a very polite manner.
Coordinates the movements of contractors within the hotel.
General Duty
To maintain valuable working relations and coordination with all departments.
Should have a quick response in handling of emergency situations.
To have a complete knowledge of facilities available in-house.
Ensures that personal grooming is adhered as per standards.
Qualifications
Prior experience of housekeeping operations and telephone handling with excellent communication skills.