Profile:
Program Manager IV-IN
Skillset:
Prior customer success or sales operations – business operations experience – managing programs around churn, customer retention and growth .
Job Profile Summary
Lead a program or multiple projects from start to finish. Inspires confidence in the team, senior management, and the business community implementing the project solution. Leads efforts to improve existing processes or programs and designs new systems or processes as required.
Career Level Summary
Requires in-depth conceptual and practical knowledge in own job discipline and basic knowledge of related job disciplines
Solves complex problems
Works independently, receives minimal guidance
May lead projects or project steps within a broader project or may have accountability for ongoing activities or objectives
Acts as a resource for colleagues with less experience
Level at which career may stabilize for many years or until retirement
Critical Competencies
Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.
Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.
Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.
Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.




Compassion: Cultivates a positive and supportive workplace to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.
Key Responsibilities
Planning and execution of a highly complex dedicated program or multiple, highly complex, projects.
Reviewing and fully understanding all program/project requirements (business and technical).
Collaborating with internal stakeholders as well as coordinating across functions, internally and externally, to ensure delivery within scope, budget, and schedule.
Developing and documenting business processes. Evaluating business processes and identifying areas where efficiencies may be gained. Developing and implementing solutions to gain efficiencies.
Education
Bachelor's Degree required, preferably in field related to role. At the manager's discretion, additional relevant experience may substitute degree requirement
Project certification a plus (PMP, Six Sigma, etc.)
Experience on Customer Success or Sales
Experience and Skills
8 -12 years of experience in the field of role required
Budget Management
Business Analytics
Coaching/Counseling
Defect Management
Delivery Management
Financial Acumen
Jira Software Skills
Leadership
Negotiation Skills
People Management
Presentation Building
Public Speaking
Process Improvement
Project Management
Risk Assessment/Management
Stakeholder Management (external/internal)
Technical Acumen

📌 Program Manager Iv-In/ (Haryana)
🏢 Rackspace
📍 Haryana