Syskoplan Reply is a part of the Reply Network, focused on delivering transformative projects to our clients leveraging SAP solutions. Syskoplan Reply is an SAP Gold partner and has recognized expertise executing global projects in various industries and a wide range of competencies including business process consulting, customer experience, intelligent automation, ERP and more.
Syskoplan Reply is looking to add an SAP Lead Support Consultant (Off-Shore) – Logistics to our off-shore team who has experience working hands-on in SAP Support. A successful candidate will have deep, functional process and configuration knowledge of SAP; a strong work ethic; is client-centric in thinking and approach, is well organized, analytically skilled, detailed-oriented, and quality minded. This individual must be an excellent communicator with strong English language fluency and be able to convey complex problems to both internal and external cross-functional teams, including to our US-based support team and US-based clients.
Responsibilities:
Act as the lead point of contact for logistics-related SAP support activities (incident triage and resolution) covering the EMEA time zone, as well as off-hours support for the NAMER/SAMER regions
Oversee the delivery of SAP support services, ensuring alignment with client expectations and service level agreements (SLAs), as outlined by the US-based Service Delivery Manager (SDM)
Supervise a local team of SAP support specialists, providing guidance and ensuring quality delivery on an ongoing basis
Coordinate with clients to understand their SAP system requirements and address issues promptly
Follow processes that ensure the efficiency and quality of SAP support services
Monitor and report on service delivery performance metrics (KPIs) and client satisfaction to the US SDM
Collaborate with the US SDM and cross-functional teams to facilitate the resolution of tickets and incidents, including handover and knowledge transfer, when necessary




Ensure compliance with industry standards and best practices in service delivery
Handle escalations to the US SDM and US-based support team, when necessary
Minimum Requirements:
Bachelor's degree in Information Technology, Software Engineering, or a related field
Minimum 5 years of experience in SAP support service delivery role
Strong understanding of SAP systems, including SAP S/4HANA and related modules
Functional or technical background in one or more SAP Logistics workstreams:
o Order to Cash (OTC) – SD / LE / EDI
o Procure to Pay (PTP) – MM / IM / WM
o Plan to Manufacture (PTM) - PP / QM / PM
Proven experience in delivering high-quality support services
Excellent problem-solving and decision-making skills
Robust communication and interpersonal skills for effective client and team interactions
Ability to manage multiple priorities and deliver results in a fast-paced environment
Preferred Qualifications:
SAP certification in relevant modules
Knowledge of cloud-based SAP solutions
Experience with ITIL or other service management frameworks
Experience in previous supervisory or leadership roles
Previous experience working in a global support model
Experience in logistics operations in industries such as manufacturing, automotive, retail, or distribution
Solid understanding of logistics business processes: procurement, order fulfillment, shipping, warehousing, transportation, inventory management
Ability to understand and troubleshoot IDocs, batch jobs, and interface errors
₹18,00,000 - ₹38,00,000 a year
About Reply
Reply specializes in the design and implementation of solutions based on new communication channels and digital media. Reply is a network of highly specialized companies supporting global industrial groups operating in the telecom and media, industry and services, banking, insurance and public administration sectors in the definition and development of business models enabled for the new paradigms of AI, cloud computing, digital media and the Internet of Things. Reply services include Consulting, System Integration and Digital Services.

📌 Sap Lead Support Consultant Logistics (Eral)
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📍 Eral