About PhonePe Limited:
Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug ****. As of April ****, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.
PhonePe's portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.
Culture:
At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you're excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!
Senior CRM Executive
About Us:
PhonePe is India's leading digital payments company with 60 crore (600 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking,



and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.
About Pincode
:
Pincode is India's first-of-its-kind local commerce app, revolutionising how local retailers connect with customers. It is built with the vision of empowering neighborhood stores, kiranas, and supermarkets. Pincode bridges the gap between traditional retail and contemporary e-commerce while preserving the charm of trusted, personalized service.
Job Objective:
The role will entail developing in-depth understanding of various CRM channels including Push Notifications, WhatsApp and e-mail to drive customer retention. The incumbent will be responsible for using appropriate mix of CRM levers to improve business performance and shape platform traffic. The incumbent will be expected to improve CTR of interventions and optimise for channel cost.
Role Brief
Coordination between Category Managers to create optimal CRM calendar
Close working with analytics team to derive performance
Setting up of campaigns leveraging consoles
Coordination with content team for campaign creation




Skill Set:
Strong stakeholder management
Strong communication skills
Basic Excel/ Google Sheets
Basic SQL (good to have - not must have)
Exp : 3-4 years
IC role
PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
Insurance Benefits -
Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
Wellness Program -
Employee Assistance Program, Onsite Medical Center, Emergency Support System
Parental Support -
Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
Mobility Benefits -
Relocation advantages, Transfer Support Policy, Travel Policy
Retirement Benefits -
Employee PF Contribution, Versatile PF Contribution, Gratuity, NPS, Leave Encashment
Other Benefits -
Higher Education Assistance, Car Lease, Salary Advance Policy
Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process,
please fill out this form.
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📌 Senior Executive - Crm (Bengaluru)
🏢 PhonePe
📍 Bengaluru