The
Change & Incident Management Associate (P2)
is responsible for managing both the
Change Management
and
Incident Management
processes within the IT environment. This role ensures seamless implementation of IT changes while maintaining service availability through effective incident response. The ideal candidate will have solid governance, risk assessment, communication, and problem-solving skills to drive operational efficiency and minimize business disruptions for Common Transportation platform's EU and NA regions.
Key Responsibilities
Change Management Responsibilities:
Establish and enforce
Change Management policies and frameworks
in alignment with ITIL best practices.
Assess
risk, impact, and feasibility
of proposed changes, ensuring minimal disruption to business operations.
Onboard Development teams to Change Management tools and
create work flow
for them.
Ensure proper
testing, validation, and rollback strategies
are documented for the change.
Track and report on
Change Success Rates, Failed Changes, and Change-related Incidents
.
Work with
cross-functional teams
to align changes with business priorities and IT governance policies.
Provide training and awareness on
Change Management best practices
.
Maintaining
Change Management documentation / proof
for Compliance for various products.
Incident Management Responsibilities:
Lead the
Incident Management process
, ensuring swift response to major incidents and minimizing business impact.
Act as the
primary escalation point
during critical incidents,



coordinating response teams and stakeholders.
Ensure
real-time incident tracking, logging, and categorization
using ITSM tools (ServiceNow, BMC Remedy, Jira).
Conduct
Root Cause Analysis (RCA) and Post-Incident Reviews
, identifying areas for improvement.
Implement
incident response automation
and continuous improvement strategies to reduce Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR).
Develop
incident dashboards, reports, and KPIs
to track and optimize performance.
Collaborate with
Problem Management
teams to identify and resolve recurring issues.
Ensure
compliance with IT security, regulatory, and audit requirements
related to incident handling.
Required Skill Set:
5+ years of experience
in Change Management, Incident Management, or IT Service Management (ITSM).
Strong understanding of
ITIL Change & Incident Management
processes.
Experience with
ITSM tools
such as
ServiceNow, BMC Remedy, Jira, Splunk, PagerDuty
.
Ability to perform
risk assessment and impact analysis
for IT changes and incidents.
Crisis management and decision-making skills
in high-pressure situations.
Strong




stakeholder communication and coordination abilities
across technical and business teams.
Hands-on experience in
cloud-based, DevOps, and Agile environments
.
Knowledge of
cybersecurity incident handling and risk management
.
Desired Skill Set (Preferred, but Not Mandatory):
ITIL v4 Certification
(preferably in Change or Incident Management).
PMP, Prosci, or COBIT certification
for process governance.
Experience working in
regulated industries
(Finance, Healthcare, Telecom, etc.).
Knowledge of
AI/ML-based incident detection and automation
.
Familiarity with
SRE (Site Reliability Engineering) practices
to enhance operational stability.
About Trimble
:
Trimble is a leading provider of advanced positioning solutions that maximize productivity and enhance profitability for our customers. We are an exciting, entrepreneurial company, with a history of exceptional growth coupled with a disciplined and strategic focus on being the best. While GPS is at our core, we have grown beyond this technology to embrace other sophisticated positioning technologies and, in doing so, we are changing the way the world works. Those who successfully lead others to meet our objectives are vital to our organization. Leadership at Trimble is much more than simply exercising assigned authority; we expect our leaders to embrace a mission-focused leadership style, demonstrating the strength of character, intellect and the ability to convert ideas to reality.

📌 Systems Engineer (Chennai)
🏢 Trimble
📍 Chennai