Job Description

Quality Analyst – Telesales/Renewals

Function: [Insert Function]
Department: Telesales/Renewals
Grade applicable: G1B
Role Code: [Insert Role Code]
Reporting to: Associate Manager, Deputy Manager
Location: [Insert Location]

Position Description

As Quality Analyst – Telesales/Renewals, you will be responsible for independently auditing consultant interactions, standardizing quality checks, and identifying performance gaps. This role involves publishing audit reports, collaborating with stakeholders to address non-compliance, and aligning quality standards with training outcomes. You will play a key role in ensuring consistent service delivery and continuous improvement across the telesales and renewals teams.

Key Responsibilities

Audit & Standardization

- Independently audit consultant calls and interactions.
- Standardize audits to ensure consultants are evaluated against pre-defined benchmarks.

Compliance & Collaboration

- Address non-compliance through structured interventions such as PIPs, warnings, and disciplinary actions.




- Collaborate with team leads and trainers to align quality standards with training outcomes.

Reporting & Analysis

- Analyze audit results and publish reports highlighting performance gaps.
- Manage SIM scores and call record analysis.

Experience & Skills Required

Work Experience
1–4 years of experience in quality analysis or call auditing.

Technology Known

- MS Office (Excel, Word, PowerPoint)
- Outlook

Behavioral Traits Required

- Team collaboration
- Communication
- Resilience and compassion
- Empathy, patience, and adaptability

Qualifications

- Graduate or Diploma in any specialization
- No mandatory certifications required

What You Bring to Digit

You bring precision, empathy, and a commitment to quality—ensuring consistent service standards and driving continuous improvement across the telesales and renewals function.

Job Snapshot

Updated Date

17-07-2026

Job ID

Job1027

Sub Department

Telesales

Location

Bengaluru - Affine, Karnataka, India ..+ 2

Experience

1 - 5 Years

Employee Type

Permanent

Employee Sub Type

Full Time

📌 Quality Analyst Telesales (India)
🏢 Go Digit General Insurance
📍 India