Description:
Who are we?

Checkmarx is the leader in application security and ensures that enterprises worldwide can secure their application development from code to cloud. Our consolidated platform and services address the needs of enterprises by improving security and reducing TCO, while simultaneously building trust between AppSec, developers, and CISOs. At Checkmarx, we believe it's not just about
finding
risk, but
remediating
it across the entire application footprint and software supply chain with one seamless process for all relevant stakeholders.
We are honored to serve more than 1,800 customers, which includes 40 percent of all Fortune 100 companies including Siemens, Airbus, SalesForce, Stellantis, Adidas, Wal-Mart and Sanofi.
Description:
Resolve new and escalated incidents
Own and track customer issues – record, track, and resolve in a timely manner using SalesForce
Conducts regular issue review meetings with key areas of development to ensure timely resolution for issues and communicate findings to customers.
Maintain communications with clients on the status of all open requests. All responses should be professional, complete, well formatted, and consistent with prior communications
Proactively seek to exceed customer expectations, leading to high customer satisfaction ratings
Review on-line support materials (FAQ's, white papers and knowledge base articles, etc.)




Multi-task and manage multiple tickets simultaneously
Champion customer issues internally & represent the company externally
This position may involve alternative work hours including nights, weekends and company holidays
Requirements:
Requirements:
Technicians are expected to have advanced skills / knowledge of the following technologies, along with the ability to quickly acquire new skills related to the role.
US English as a spoken/written language
Bachelor of Science degree in Computer Science or an Engineering discipline.
Ability to resolve customer problems, complaints and issues utilizing appropriate internal and external resources
Quickly learn technical troubleshooting and fault isolation skills in a multi-platform-system-environment
Experience working with Windows Server OS and Linux
Experience AWS, Azure, GCP
Bonus skills/knowledge:
Common Networking/Internet Services (DHCP, DNS, Domain Registration, etc.)
Solid Networking (Routing, Switching, Firewalls, Load-Balancers)
Experience working with authentication protocols (LDAP, SAML, OKTA)
Knowledge of SCM, build management, and CI tools is a plus
Experience using SalesForce
Additional Requirements:
Ability to work in a team and communicate effectively
Get stuff done!
Willing to take on challenges anytime. Going above/beyond the call of duty
Other tasks/duties as delegated by manager

📌 Support Engineer Intern (Maharashtra)
🏢 Checkmarx
📍 Maharashtra