JD 1: Client Remediation Project Management Office
(C11)
About us:
AIM is a global community that is driving data driven transformation across Citi in multiple functions with the objective to create actionable intelligence for our business leaders. We are a fast-growing organization working with Citi businesses and functions across the world.
The establishment of Client remediation analytics utility will provide services and processes that are standardized, and repeatable across Citi's Personal Banking lines of businesses. Improving speed, efficacy, and transparency of the end-to-end remediation and financial remediation process. Deploying an operational model and program discipline that will be designed and built on getting it right the first time. AIM CRX Team works as the Data Analytics partner for the Issue Remediation Business Team.
What is the role about?
AIM CRX team manages the analysis of the customer remediation issues across LOBs. The Project Manager would be responsible for overall administrative activities within AIM CRX and would also extend support to the onsite partners. The Project Manager is expected to lead initiatives/projects and implement best practices through adoption of tools and process. The Project Manager may coordinate and manage activities such as the tracking of business financials, employee headcount and other administrative needs as necessary.
Responsibilities includes
Resource Management & Finance Reporting
Preparation of monthly financial metrics and key business drivers specific to multiple businesses.
Financial Forecasting, Outlook & Projections
Managing FTE & Resource Management
Monthly management reporting, updating reporting decks & management reviews with Senior leadership Management as required.
Run project committee meetings ensuring all stakeholders are well informed of active projects and project prioritizations are aligned with company and department strategies.
Presenting Dashboards of Monthly Financial Status with Leadership will be mandatory.
Managing FTE, Resource, Travel & Yearly Budgeting will be an essential requirement.




Reviewing financials daily during the month-end period and reporting issues to finance management, comparing Actual to plan/ forecast/ prior period to ensure correct month-end close & investigating unusual postings and/ or escalating with same to the appropriate team.
Working as part of a diverse team spread across the region, Interaction with a wide range of people and exposure to Regional /Global Finance Owners/ stakeholders.
Governance & Controls
Managing Risks and Issues, Compliance, controls.
Monitoring and Reporting Progress for Senior Management
Automate manual processes, Dashboard setup,
Drive MCA & audit related initiatives for CRX & RPO with country stake holders.
Manage all control processes across CRX & RPO including information security & controls.
Define, Enhance & Simplify monitoring of Control Processes.
Manage all BAU activities for CRX & RPO team
Personal Skills:
Experience in Financial Reporting, Resource Management is mandatory.
Expert in creating presentations and reporting is mandatory.
Experience in establishing, executing, and building governance and controls in banking space
Exposure to Banking & Financial Sector
Thorough understanding of controls and risks associated with the consumer products
Robust Stakeholder management and Partner Engagement skills across markets.
Strategic thinker & Implementer through innovation.
Strong partnering and negotiating abilities with experience in dealing with senior management.
Willingness to take up stretched assignments and deliver exceedingly well.
Resilient & resourceful problem solver who can manage issues including project related defects.
Team player with a solid sense of competing priorities & interests of various stakeholders.
Excellent communication skills for upstream and downstream teams with critical information.
Willingness to travel,



as required
This role requires use of conceptual and innovative thinking.
Ability to manage, develop and motivate onsite/offsite teams in delivering results both as an individual and through virtual teams.
Tools and Platforms
Proficient in Jira , Confluence, MS Office tools like PPT, Excel, Share Point etc.
Project management tools like PMP, MS Project, etc.
Working Knowledge of Agile Methodologies
Basic Qualifications / Skillsets
Master's Degree & Certification Course - Project Management Discipline
8 + years of experience in driving Finance Management, Project management, governance, controls functions.
Exposure in project management in large scale projects. Ex: Large IT projects, Remediation projects
Effective oral & written communication skills required.
Resilient Drive to work and manage project timelines.
Prior financial analysis and management reporting background.
Understanding of Financial/Banking Industry is mandatory
Seasoned Banking Professional.
Ability to manage a team is an added requisite
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Job Family Group:
Project and Program Management
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Job Family:
Project Management
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Time Type:
Full time
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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📌 Project Intermediate AnalystChennai (Chennai)
🏢 Citi
📍 Chennai