Key Responsibilities:
To hire, build, train and manage a team of customer success managers
To allocate or distribute company accounts amongst customer success managers
To act as a customer success manager for key accounts at least in the early stages
To build relationship with stakeholders for key accounts
To design and improve the processes for the customer success managers to follow
To design a framework to get information from the ground and use this key info to improve processes
To play the role of the Lead Customer Acquisition for an initial period till the business required a dedicated person
To build and hire a small team of customer acquisition managers, if required
To identify key potential customers and relevant decision makers
Attributes of the right candidate:
Good communication skills (english speaking/writing/articulation)
Strong people management and team building skills
Strong analytical skills
Strong client relationship building skills
Strong work ethics
Street smartness
Strong people management and team building skills
About TalentPad
Brief
Started in Feb ****, Delhi-based TalentPad is an online marketplace for high quality talent, operating in the large online recruitment market in India. Started by three IIT alumni, it's a second generation platform which plans to flip the current recruitment process on it's head. It gives more power to the job-seekers and lets employers make the first move in search for high quality talent.
Basic Info
Team Size: 15+
Office: Delhi
Founded in: Feb ****
Industry: Online recruitment
Web URL:
/
Social URLs:
Facebook

LinkedIn

Twitter

AngelList
Investor:
Helion Ventures
Address: B-6/66 Safdarjung Enclave, Behind B-6 market, Recent Delhi - ******
Founding Team
We believe people learn from people, and hence it's very important for you to judge the people you'll be working with. We're a passionate bunch who don't hesitate in challenging the stereotypes,



have a crazy drive to solve the pain-points for the customers. Below is a short bio:
Mayank Jain
(CEO): IIT D, IIM A, Ex-Management Consultant, Ex-Entrepreneur-in-Residence
Nikhil Vij
(CTO): IIT B (CS), Ex-Morgan Stanley, Ex-Google, Ex-World Quant
Raghav Jain
(COO): IIT BHU, Ex-JP Morgan, Ex-Deloitte
Explainer Video:
How it Works: Talent
Customers Reviews
:
Quora Reviews
Media Coverage
TOI

Business Standard

Hindu

YourStory
Mission
To solve the pain points for our customers and in the process provide an unimaginable experience
Vision
To help candidates discover their work love and get their dream job in an easy and timely manner.
Values
Customer delight
Excellence
Integrity
Ownership
Freedom
Bias for Action
Respect for each other
Culture
Customer delight
: Everything we do would focuses on solving a pain-point for our customer, and striving to make their experience absolutely delightful
No micro managing
: We don't believe in micro managing. We believe truly awesome work happens when the motivation is not fear, but flexibility to do what you love
Innovation
: We challenge stereotypes and impossible is not a word in our dictionary
Openness
: We believe in openness and transparency
Informal/Flexible
: We don't care what clothes you wear or what time you work, till the time you get the work done
Company Perks
High learning curve
: would be the biggest perk. Sue us if that's not the case!
High growth path:
We believe in capitalism. Do well and you'll rise up the ladders like no one
else.
Fun
: We'll make sure it is a fun for you with frequent beer parties, weekly lunches, dinner, plays and more so a fun work environment
Interview Process:
We believe in moving fast to let nobody hanging, neither you or us, and expect the same from you
Step 1: Introductory interaction on call/Skype or can be in person
Step 2: Detailed interaction in person with the functional/business manager

📌 Avp Customer Success (Core Team Member) (New Delhi)
🏢 TalentPad
📍 New Delhi