Experience:
0-5 years
Skills Required:
Customer Success, Email support, Phone support, Chat support
Industry:
E-commerce
Category:
Health & Nutrition
Job Description
Answer calls, chats or emails professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.
Follow up to ensure that appropriate actions were taken on customers & requests.
Refer unresolved customer grievances or special requests to designated departments for further investigation.
Competencies and Skills Required
Customer Service Executive plays a critical role in providing an interface between customers and the company.
The candidate should possess good listening skills, and the ability to think quickly, to make a recommendation or solution to the customer's problem. A clear and pleasant speaking voice and fluency in English are also desired. The major skills and competencies we for in a candidate are:
Valuable communications skills
Ability to listen and active problem-solving skills
Good interpersonal skills

📌 Customer Success Executive (Delhi)
🏢 Nutrabay-Team
📍 Delhi