Technical Engineer
As Nuvolo's Technical Engineer, you will be responsible for using your ServiceNow knowledge and programming abilities to solve client issues, answer product questions, and plan, design and configure enhancement requests.
As a Technical Engineer, your role will include:
Assigning cases within the Technical Engineering Team (5%)
Troubleshooting and debugging complex technical systems and code (60%)
Communicating with Clients on daily basis (10%)
Documenting Client interactions, code/configuration changes, next steps (15%)
Continually learning both SN and Nuvolo products and customer implementations (10%)
This role could be a fit for you if you bring:
Exceptional Customer Service Skills
2+ years writing and debugging in an object-oriented language (JavaScript, Java, C#) or any full-stack web development framework
1+ year working as a Developer in ServiceNow or 2+ years as a SN Admin
Fundamental understanding of
ITSM/ITIL (Change Management, Incident Management)
CMDB (CI's, CMDB Architecture)
Business Application Development (Scoped application development)
SN's APIs, (g_form, g_user, Glide Record, Glide Ajax, etc.)
Client Scripts,
UI Policies/UI Policy Actions,
UI Actions
View Rules
Business Rules
ACLs
Data Policies
Notifications
Dictionary Entries, Overrides, and Attributes
Field Reference Qualifiers
Script Includes
UI Pages
XML, HTML, CSS




SN Service Catalog and Request Workflow
Importing Data, Transform Map and Field Scripting
Bonus points for:
SN Certified System Admin (CSA),
SN Certified Application Dev (CAD), or
SN Certified Implementation Specialist (CIS)
Diagnosing Performance Issues in SN
SN Service Portal/AngularJS experience/creating custom widgets/SCSS/Sass
Jelly, custom macros
Configuring any bi-directional integration
Who are we?
Nuvolo is the global leader in modern, cloud-based Connected Workplace solutions. Built on ServiceNow, we provide a single platform to manage all people, all physical locations, all assets, and all work – enabling data sharing across departments. Industries we serve through our SaaS applications include healthcare, life sciences, financial services, retail, government, higher education & enterprise. We are a software company that provides generous compensation, excellent benefits, stock options plan, and the prospect to be surrounded by passionate team members that look out for each other. The culture offers a friendly environment where you are challenged and can achieve more!
You could be a fit for Nuvolo if you champion our core values:
Act with integrity
Embrace teamwork
Take care of each other
Nuvolo is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

📌 Technical Engineer I - (Servicenow) (Maharashtra)
🏢 Nuvolo
📍 Maharashtra