- We are seeking an experienced and skilled Team Leader to our team. The successful candidate will be responsible for managing and inspiring a team of support representatives, developing and implementing strategies, and achieving targets.
Responsibilities
- Monitoring and managing desktop support, and VIP support functions to ensure optimal service.
- Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary.
- Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.
- Manage installations, upgrades and configurations of hardware and software.
- Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.
- Resolve issues escalated by technicians and engineers.
- Ensure data is handled, transferred or processed according to legal and company guidelines.
- Provide support and guidance to stakeholders.
- Control costs and budgets regarding products.
- Developing a deep understanding of products to provide proper service d elivery to clients.
- Taking accountability for service delivery performance,
meeting customer expectations, and driving future demand.
- Develop practices and ensure team productivity.
- Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
- Providing accurate and regular reports to the management on performance of the service delivery
- Leading personnel management, performance assessment, training, and mentoring
- Building strong relationships with teams to enable effective dialogue exchange between departments
Requirements
- 4+ years experience as Team Leader
- Experience with system installation, configuration and analysis
- Knowledge of Desktop, Servers, networks and cloud computing
- Knowledge of data protection operations and legislation (e.g. GDPR)
- Leadership and organizational skills
- Ability to manage multiple projects
- Outstanding communication skills
- Problem-solving aptitude
Education
- BSc/B-tech in Computer Science, IT or relevant field
Experience
Min 4+ years of Experience
Work Location
Chennai
Shift Timing
UK Shift
Immediate Joiners Required
Talk to the HR
+91-XXXXXXXXXX
📌 Operations TL (India)
🏢 Fusion Innovative
📍 India
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