Job Description

Translate By Humans is in search of a highly organized, quick-learning, and committed Client

Service Expert with exceptional work ethics to attend to customer needs and ensure

seamless cooperation.

Requirements

Understanding the type of inquiry, responding to them on time, and service oriented

manner. (Inbound Sales)

Establish, maintain, and leverage client relationships time to time.

Oversee projects from client acquisition to coordination with the operations team

and delivery of the final project to clients.

Be the point of contact between the client and internal teams, and responsible for

accurately conveying the client’s requirement to the internal teams.

Ensure ongoing support for customer satisfaction and retention.

Effectively manage accounts/client relationships through various activities such as,

Email, Meetings, LinkedIn reach out, and Calls.

Be open to learning and utilising the latest technologies, services and tools.

Respond to consumer issues that are brought to your notice and promptly address

them.

Should be responsible to handle client calls and interpretation events as and when

required.

Attending an event, being the main POC between the client and vendors throughout

the event.

Once the event is confirmed, create a project task and do the needful.

Keeping track of the events and creating reports every month.

Maintaining Vendor Database and building relationships with Vendors.

Contacting Vendors as and when the event is scheduled and should be able to judge

the right vendors for the event.

Getting on Vendor Calls to understand their expectations and match our

requirements.

Understanding the event details of the client, arranging Interpreters, and necessary

documents (NDA/Agreement), and attending the specific event.

Maintain and strengthen relationships with existing and new vendors through regular

communication,



feedback, and further development plans.

Customer-oriented personality.

Excellent English communication skills, both written and spoken.

Strong email writing abilities.

Proactive approach with the capability to manage, organise, and prioritise workloads

independently.

Comfortable with participating in video meetings, recordings, and demonstrating

excellent presentation and communication skills.

Team worker and ready to meet client’s expectations as promised (This includes

working on weekends (if needed and urgent).

Prepared to work on a target basis once the probationary period is completed.

Well - versed with platforms like Google Meet, Zoom, Teams, and Webex.

Experience: Prior 1 – 2 years of experience in the localisation industry and handling B2B clients.

Shift Timings: 1 pm – 10 pm IST (UK Shift).

Benefits

- Join the Best Place to Work (Yes, we are not hesitant to claim it because we align our values and practices to ensure a safe and enjoyable work space)

- Access to top-tier clients and complex business challenges

- Work with a collaborative team who supports and encourages each other

- Continuous development through our comprehensive learning approach

- Tools, equipment, and guidance you need, to not just succeed but set current heights of success

- We believe diversity helps us become better versions of ourselves. If you are part of our team, you are our Human, and we appreciate and respect you for who you are.

- We encourage and fully support flexible working

- Last but not the least, the opportunity to get involved, share ideas, and upskill right from the get-go. At TBH, you will make a real, tangible difference to the business, while furthering your own career.

Job Information

- Date Opened 31/05/2024
- Job Type Full time
- Industry Language Services
- Work Experience 1 -2 years
- City Ahmedabad
- Province Gujarat
- Country India
- Postal Code 380015

📌 Business Development (India)
🏢 Translate By Humans
📍 India