What You’ll Do

Sales and Customer Experience

- Manage walk-in, appointment-based, and remote sales with equal attention and care

- Convert enquiries into sales through prompt, warm, and informed communication

- Build and maintain relationships with repeat customers and high-value clients

- Follow up on orders, delivery timelines, and post-purchase touchpoints to ensure a

seamless experience

- Resolve customer issues efficiently while protecting the brand's reputation

Operations

- Maintain accurate sales dashboards, reports, and records for review

- Coordinate with the production team on order status, timelines, and custom requests

- Oversee stock management, visual merchandising, and store presentation

Business Performance

- Take ownership of store sales targets and work proactively to meet and exceed them

- Identify patterns in customer behaviour and sales data to flag opportunities and gaps

- Bring a continuous improvement mindset to processes, service, and team capability

Team Leadership

- Lead, monitor,



and motivate a sales team of 3–4 people

- Set explicit expectations, track individual performance, and provide regular feedback

- Maintain a positive, professional, and brand-aligned environment on the floor

Must Haves

- Minimum 4 years of experience in retail management, premium or luxury fashion

preferred

- Proven track record of leading a small team and delivering against sales targets

- Strong written and verbal communication skills

- Highly organised with the ability to juggle store operations, team management, and

cross-functional coordination

- Familiarity with CRM tools, Google Workspace, and Excel

- Comfortable working with sales reports, dashboards, and basic analytics

- Collaborative and adaptable

Nice to Have

- Product knowledge of Kanchipuram silk sarees

- An eye for merchandising and an appreciation for craft and design

Work Location: In person

📌 Stores Manager (Textile) (India)
🏢 Guardian management services
📍 India