Responsibilities

· Handle inbound sales and customer service calls

· Provide customer support through email and online chat

· Screen text and audio content according to company guidelines

· Maintain accurate documentation and customer records

· Prioritize tasks effectively while managing multiple responsibilities

· Meet established quality, productivity, and service standards

· Adhere to deadlines and service level expectations

Qualifications & Requirements

· Fluent verbal and written communication skills in both French and English

· Strong comprehension skills in both French and English

· French proficiency equivalent to B2–C1 level, with demonstrated spoken fluency

· Comfortable using computers and navigating multiple software applications

· Strong customer service skills, including:

o Active listening

o Clear and professional communication

o Problem-solving

o Patience and empathy

o Rapport building

o Complaint resolution

o Commitment to customer satisfaction

· Strong inbound sales skills, including:

o Product knowledge

o Confidence and professionalism

o Rapport building

o Active listening

o Negotiation skills

Ability to communicate confidently while maintaining a polite, professional, and courteous manner

Previous sales and/or customer service experience is considered an asset

Willingness to learn current products, processes, and systems





Desired Characteristics

· Positive, professional attitude, even in challenging situations

· Self-motivated and able to work independently

· Strong organizational and time management skills

· Comfortable multitasking across multiple applications in a fast-paced environment

· Reliable, dependable, and punctual

· Collaborative team player with excellent communication skills

· Adaptable and eager to learn

Additional Requirements

· Willingness to work rotating shifts, including evenings, weekends, and holidays, based on business requirements

· Ability to work independently in a remote work environment

· Consistent attendance and adherence to scheduled shifts

Work From Home Requirements

· Reliable high-speed internet connection with backup power (inverter or generator)

· Personal laptop or desktop computer with a quality headset and microphone

· Dedicated, quiet workspace with minimal distractions during working hours

Pay: Up to ₹50,000.00 per month

Benefits:

- Food provided
- Health insurance
- Paid time off
- Provident Fund

Application Question(s):

- Are you available to work weekends & holidays?

Language:

- Englis and French (Required)

Shift availability:

- Overnight Shift (Required)
- Night Shift (Required)

Work Location: Remote

📌 Bilingual French & English Customer Support Specialist (India)
🏢 TLI SOFTWARE
📍 India