Sparnod Fitness is looking for a dedicated and customer-focused Customer Care Executive to handle customer queries, complaints, and service coordination for our fitness equipment products. The ideal candidate should have good communication skills and a problem-solving attitude.
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Key Responsibilities:
- Handle customer inquiries via phone, email, and WhatsApp
- Resolve customer complaints related to fitness equipment (installation, servicing, defects, etc.)
- Coordinate with technical/service teams for issue resolution
- Provide accurate product and service information to customers
- Maintain records of customer interactions and complaints
- Follow up with customers to ensure issue resolution and satisfaction
- Manage warranty and service requests efficiently
- Escalate unresolved issues to senior management when required
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Requirements:
- Minimum qualification: Graduate (any field)
- 1–3 years of experience in customer service (preferred)
- Positive communication skills in English, Hindi, and/or regional language