Role Description

Branch Manager - CRD is responsible for

Operations

- Ensure maintenance of quality of service, customer satisfaction, and effective service recovery
- Coordinate and integrate all functions and services in the location
- Implement systems for smooth operation and monitor operational efficiency of the branch
- Handle crisis situations
- Liaison / maintain PR with clients, suppliers, associates, Govt. Bodies, Appropriate Authorities, etc.

Fleet Management

- Ensure fleet administration pertaining to vehicle operation is done as per ITH standards and policies
- Monitor proper fleet allocation to clients as per the requirement
- Ensure fleet has required accessories as per ITH framework
- Maintain a proper ratio of chauffeurs to fleet

Sales & Servicing

- Develop current clients and increase business from existing clients to meet budgeted figures
- Collate and analyze market and performance information (MIS in the prescribed format)
- Achieve the set targets (budget)
- Handle major complaints

Finances

- Prepare annual budget for the branch
- Monitor fund flow management and practice expense control as per norm




- Monitor receivables as per norm
- Ensure statutory compliance
- Ensure report back /MIS with analysis is sent to Corporate office

HR & Administrative

- Monitor overall branch administration for branch efficiency
- Ensure that the Customer Service and Drivers team is adequately staffed with competent, motivated, and trained professionals to ensure effectiveness of the customer service function
- Appraisal of the team to monitor their performance
- Ensure implementation and monitor statutory compliance
- Maintain ISO standards as per quality assurance work manual
- Management of contractual employees

Competencies:

- System and quality orientation
- Market, industry, and trade knowledge
- Commercial acumen
- Leadership and people management
- Resource control and administration

Educational Qualification:

- Graduate / Hotel Management
- MBA in Marketing or Finance

Experience:

Minimum 10-15 years in the trade, of which 5 - 7 years should be as a branch head in a reputed car rental company.

📌 Sales Manager (India)
🏢 INTERNATIONAL TRAVEL HOUSE
📍 India